Privacy Policy

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Subnetro Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal information when you contact us or use our website.

1. Who We Are

Address: Subnetro Ltd, 16 The Boundaries, Lympsham, Somerset, BS24 0DF, United Kingdom.

Company Number: GB12510859

VAT Number: GB347223214

Email: help@subnetro.com

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

• Your name
• Your email address
• Your phone number
• Any information you provide when contacting us by phone or email
• Website usage data (via analytics and cookies)
• We do not collect payment information through our website.

3. How We Collect Your Information

We collect information when:

• You contact us by phone
• You email us
• You use our website
• You accept cookies on our website

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations or services
• Communicate with you about your enquiry
• Improve our website and services
• Monitor website performance through analytics

We only use your data where we have a lawful basis to do so, typically:

• To respond to your request (legitimate interest)
• To provide services you have requested
• To comply with legal obligations

5. Website Analytics & Cookies

Our website uses cookies and analytics tools to understand how visitors use the site and to improve performance.

Cookies are small files stored on your device. You can choose to disable cookies through your browser settings.

6. Website Hosting

Our website is hosted by GoDaddy. They may process personal data on our behalf as part of providing hosting services.

7. Data Sharing

We do not sell, trade or rent your personal information to third parties.

We only share data where necessary to provide our services or where required by law.

8. Data Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.

9. How Long We Keep Your Data

We only keep personal data for as long as necessary to respond to enquiries, provide services, and meet legal or accounting requirements.

10. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO)

If you wish to exercise any of these rights, please contact us at help@subnetro.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: 25/02/26